Skylight Repairs Australia ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. What Information We Collect

We collect personal information that you provide to us directly, including when you:

Submit a quote request via our online form
Contact us by phone, email or through our website
Register to use our services as a trade professional

The types of information we may collect include:

Full name
Email address
Mobile and phone numbers
Residential or business address
Details about the repair or service you require
Photos you upload voluntarily
Device and browser information collected automatically (see Cookies below)

2. How We Use Your Information

We use your personal information to:

Connect you with up to 3 licensed skylight repair specialists in your area
Respond to your enquiries and provide customer support
Send you information about your quote request
Improve our website and services
Comply with our legal obligations

We will not use your information for unrelated marketing without your express consent.

3. Who We Share Your Information With

We share your contact details and job details with up to 3 matched trade professionals in our network solely for the purpose of providing you with repair quotes. These trade professionals are required to handle your information in accordance with privacy laws.

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

We may also disclose your information to:

Our technology service providers (e.g. web hosting, CRM software) under strict confidentiality agreements
Government authorities or law enforcement if required by law

4. Storage and Security

Your personal information is stored on secure servers. We take reasonable steps to protect your information from misuse, loss, unauthorised access, modification, or disclosure. However, no internet transmission is 100% secure and we cannot guarantee absolute security.

5. Cookies

Our website uses cookies to improve your experience and to understand how visitors use our site. Cookies are small text files stored on your device. You can disable cookies in your browser settings, but this may affect some website functionality.

We may use analytics tools such as Google Analytics to collect non-personally identifiable information about website usage.

6. Accessing and Correcting Your Information

You have the right to request access to the personal information we hold about you, and to request that we correct any inaccuracies. To do so, contact us at privacy@skylightrepairs.com.au.

We will respond to access or correction requests within 30 days.

7. Complaints

If you believe we have breached your privacy, please contact us in the first instance so we can attempt to resolve your concern. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

8. Changes to This Policy

We may update this Privacy Policy from time to time. The current version will always be available on this page with the date of last update. Your continued use of our website after any changes constitutes acceptance of the updated policy.

9. Contact Us

For privacy-related enquiries, please contact:

Skylight Repairs Australia
Email: privacy@skylightrepairs.com.au
Phone: 1300 759 254