Terms & Conditions

Last updated: January 2025

These Terms and Conditions ("Terms") govern your use of the Skylight Repairs Australia website located at skylightrepairs.com.au ("Website") and the quote comparison service provided by Skylight Repairs Australia ("we", "us", "our"). By accessing the Website or submitting a quote request, you agree to be bound by these Terms.

1. Our Service

Skylight Repairs Australia is a referral and lead-generation platform. We connect property owners and managers ("Users") with licensed trade professionals ("Repairers") who provide skylight repair and related roofing services. We are not a repair company and do not carry out any work ourselves.

What we do:

  • Receive your quote request and forward it to up to 3 Repairers in our network
  • Facilitate the initial connection between you and Repairers
  • Maintain a network of verified, licensed trade professionals

What we do not do:

  • Guarantee that you will receive a quote or that any work will be performed
  • Warrant the quality, timing, or outcome of any work performed by Repairers
  • Act as agent, employer, or representative of any Repairer

2. Eligibility

You must be at least 18 years of age to use our service. By submitting a quote request, you confirm that you are authorised to request repair services for the property in question (i.e., you are the owner, or have the owner's permission).

3. Accuracy of Information

You agree to provide accurate, complete, and truthful information when submitting a quote request. Providing false or misleading information may result in inaccurate quotes and inconvenience to Repairers.

4. Our Role and Limitations

Skylight Repairs Australia acts solely as an intermediary. All agreements for work, pricing, warranties, and contractual obligations are made directly between you and the Repairer of your choice. We are not party to any such agreement.

We make reasonable efforts to verify that Repairers hold appropriate licences and insurance, but we do not guarantee this and take no responsibility for the actions, workmanship, or conduct of any Repairer.

5. No Guarantee of Quotes

Submitting a quote request does not guarantee that you will receive any quotes. Availability of Repairers varies by location and time. We do not guarantee response times.

6. Limitation of Liability

To the maximum extent permitted by law, Skylight Repairs Australia and its directors, employees, and agents will not be liable for any direct, indirect, incidental, or consequential loss or damage arising from:

  • Your use of the Website or our service
  • Any work performed (or not performed) by a Repairer
  • Inaccurate or incomplete information provided by you or a Repairer
  • Any third-party content or websites linked from our Website

Nothing in these Terms limits any rights you may have under the Australian Consumer Law.

7. Intellectual Property

All content on the Website — including text, graphics, logos, and software — is owned by or licenced to Skylight Repairs Australia and is protected by Australian and international copyright laws. You may not reproduce, distribute, or create derivative works without our written permission.

8. Privacy

Your use of the Website is also governed by our Privacy Policy, which is incorporated into these Terms by reference.

9. Third-Party Links

The Website may contain links to third-party websites. These links are provided for your convenience only. We have no control over those sites and accept no responsibility for their content, privacy practices, or availability.

10. Changes to These Terms

We may update these Terms at any time. The updated version will be posted on this page with a revised date. Your continued use of the Website after any changes constitutes acceptance of the revised Terms.

11. Governing Law

These Terms are governed by the laws of Victoria, Australia. Any disputes arising from these Terms or your use of the Website will be subject to the exclusive jurisdiction of the courts of Victoria.

12. Contact

For questions about these Terms, please contact us at:
Email: legal@skylightrepairs.com.au
Phone: 1300 759 254